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Policies, Terms and Conditions

Private Tutoring structureFree introductory sessionReferral ProgramTime slotsSession cancellations/non-attendanceCustomer Dissatisfaction/ Refunds

Private Tutoring structure

  •  We offer private tutoring in a few different forms, each with their own price point as detailed in the (sessions > pricing page)

    • At Home Tutoring

    • In Office Tutoring

    • Online Tutoring

    • Group Tutoring

  • Home tutoring currently has a max travel time of around 40 minutes

  • We try our best to adjust our tutoring method to fit the need of the student

    • We still try to follow a general structure, which involves explaining new content at the start of the session, working through questions together in the middle and finally trying to get the student to independently attempt questions towards the end

    • This is not a hard rule, and we will deviate from this if we believe that is what the student needs
  • We try to provide all resources that a student would need for any in person tutoring (for both in our office and at your residence)
  • We still ask that a student tries to bring any materials they require themselves

Free introductory session

  • Each new student is eligible to have a free first introduction session

  • This session goes for the length of one normal tutoring session

  • This is a great opportunity for

    • Yourself and your child to get to know me and my tutoring style

    • To assess how your child  is handling class and their studies

    • If we are a good fit for each other

  • There are no string attached or further commitment!



Referral Program

  •  We offer a referral program for mathemagical tutoring

    • When someone signs up for tutoring at mathemagical tutoring for the first time, they may name a pre-existing mathemagical tutoring tutoree or their guardian who referred them to us

    • If the newly signed up tutor goes ahead with the tutoring and has a paid session;

      • The referee will get 25% off their first paid session
      • The referrer will get 25% off their next paid session

  • Please note that you are only eligible for the discount if

    • The referee names you as their referrer before their first paid session
    • The referee has a paid tutoring session with mathemagical tutoring
    • We have availabilities for the referee to receive tutoring
    • The referee has not previously received tutoring with mathemagical tutoring

Time slots

  •  Our operating hours are listed in our calendar as well as below

    • Monday-Wednesday                         5pm-9pm
    • Weekends                                          10am-5pm

  • Specific time slots can be reserved for ongoing weekly tutoring

    • When you reserve a time slot, you are also reserving it as one of  specific types of tutoring

      1. At Home Tutoring
      2. In Office Tutoring or Online Tutoring
      3. Group tutoring
  • Changing time slot or tutoring time can be done by contacting us in advance, before your next session by at least a day

Session cancellations/non-attendance

  •  Sessions can be freely cancelled if we are contacted and confirm them cancellation the day before the session would have taken place

  • If the session is cancelled by the tutoree on the same day as the session or the student doesn’t attend without notice, penalties apply

    • This will usually be a penalty fee equal to half the normal cost of the tutoring session missed
    • The fee may be waived in cases of unforeseen circumstances up to the discretion of the tutor

  • If the session is by the tutor is cancelled on the same day as the session or the tutor doesn’t attend without notice

    • A makeup tutoring session will be offered at a time convenient to the tutoree
    • This make up session or the next regular session will be free

Customer Dissatisfaction/ Refunds

  •  We do not offer refunds for sessions due to client dissatisfaction

  • If a session has not been productive in any way or some major disruption to the tutoring occurs, we may refund the fee for that session

    • This is solely up to the discretion of the tutor